Measurement

Automation KPIs: Measuring Success

Track the metrics that matter for your automation ROI

November 29, 2025 6 min read

Core KPIs to Track

Efficiency Metrics

  • Process cycle time reduction
  • Tasks completed per hour
  • Manual hours eliminated per week
  • Throughput increase %

Cost Metrics

  • Cost per transaction
  • Cost savings per month
  • ROI % and payback period
  • Labor cost reduction

Quality Metrics

  • Error rate reduction %
  • First-time accuracy %
  • Rework required %
  • Compliance violations

Experience Metrics

  • Employee satisfaction improvement
  • Customer satisfaction scores
  • Process speed from customer perspective

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